Dustin Lenz
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The input area for placing business miles is always difficult to access, been like this since our company elected to move away from PHH. Have requested and made suggestions for this several times. It is extremely frustrating. Additionally, I have to delete and reinstall the app every month for it to work. Called into thier service center every month for the past 5 months, told they are working on a fix. Still no fix. If my company didn't require me to use this service I certainly wouldn't.
8 people found this review helpful
Element Fleet Management
August 15, 2023
PHH merged with Element several years ago. Recent version updates to correct an unsafe encryption mode on Android devices may be causing issues for data load. You may need to clear the application data on your phone settings in order to properly load app content. Path to clear data on your device: Settings / Apps / Xcelerate / Storage / Clear Data
Gagan Chauhan
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it started to work again for few months, but just today the April 2024 milage report isn't going through on the app and for some reason it's not accepting online credential for the website to log in as well.
1 person found this review helpful
Element Fleet Management
April 3, 2024
Hi Gagan, thanks for the feedback. We checked and see that you have been successful in submitting your mileage report so let us know if you need further support. https://www.elementfleet.com/contact
Le Ssss
Frustrating to enter mileage. Sometimes, the option to enter business mileage does not work! Want you to put it all in personal, what the heck!
1 person found this review helpful
Element Fleet Management
January 31, 2024
Hi Le Ssss, we are sorry to hear you are having issues entering your mileage report. When calculating your mileage from odometer readings, the total mileage does default to all Personal. However, you can reduce that type by entering Business mileage which will automatically deduct the difference from Personal. Contact Element for support.